![]() I that to do with the way the original invoice that had a credit amount gets to be "closed" so it doesn't show up as an open invoice (unpaid), when in reality one only wants to get the amount that had been paid in that invoice and apply it to another open invoice (of the same customer) that might be of larger or smaller value. The issue has nothing to do with being able to correctly issue a customer credit, a refund receipt or even a delayed credit. Be credited (for future purchases, or be applied to other open invoices they might have). Get reimbursed for the amount that had been paid,ī. If for any reason the item that was purchased (recorded on the sales invoice that is partially paid) is not fulfilled, the customer has 2 choices:Ī. When the customer payment is received the item is delivered to their domicile.Ĥ. When the items arrive at the distribution center, the customer is contacted and requested a payment of the remainder of the invoice.ģ. Usually, the advanced payment (or layaway) amounts for 50% of the sales value.Ģ. The sales orders (of non-inventory items) are used go capture what is purchased and the advanced payment on the item. ![]() Thank you very much for the response, but you did not fully understand the situation (my bad.)ġ. Please don't hesitate to go back to this thread if you have other questions in mind. If you've accidentally applied the payment to another invoice, just open the payment transaction and uncheck the invoice. Then, select the payment in the Credits section. To apply the payment to an invoice, just open the invoice and click Receive payment. When you record a Receive payment transaction, just enter the amount your received in the Amount received filed. Turn this off: Automatically apply credits.Choose the Advanced tab and go to the Automation section.Click on the Gear icon and choose Accounts and settings.To turn off the automatic application of credits: ![]() However, it's important to note that you'll need to turn off the Automatically apply credits feature in QuickBooks Online to ensure more control over applying the credit to specific invoices. This way, the amount will be recorded as a credit that can be applied towards future invoices for the customer. Instead of creating a credit note, an alternative approach is to use a Receive Payment transaction to handle the customer credit. Welcome to the QuickBooks Community! I'll help you with handling your daughter's transactions. ![]()
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